Effective Date: 13 April 2025
Website: https://spraggo.shop

At Spraggo (PTY) Ltd, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit or make a purchase from https://spraggo.shop.

Information We Collect

We collect personal and non-personal information in several ways:

Personal Information

  • Name, email address, billing/shipping address, phone number, and payment details (when you make a purchase or create an account).

Account Information

  • Login credentials, saved preferences, and purchase history when you register or interact with your account.

Communication Data

  • Customer service queries, surveys, reviews, or any direct communication with us.

Automatically Collected Data

  • IP address, browser type, time zone, device type, and cookie information to help us enhance your browsing experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders (including payment and delivery).
  • Create and manage your account.
  • Communicate order updates, marketing content (if subscribed), and respond to customer queries.
  • Analyze usage to improve our website, products, and services.
  • Prevent fraud and comply with legal obligations.

Sharing Your Information

We never sell your personal data. We may share it with trusted third parties:

  • Service Providers: Couriers (e.g., DHL, USPS, FedEx), payment processors, and fulfillment centers (in the US, UK, Spain, China).
  • Platform Tools: Our eCommerce platform, analytics providers (e.g., Google Analytics), and email service providers.
  • Legal Requirements: When compelled by legal requests, court orders, or applicable laws.

All third parties must comply with privacy laws and adhere to Spraggo’s confidentiality standards.

Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your login and cart contents.
  • Analyze traffic and behavior for performance improvements.
  • Offer a smoother and more personalized browsing experience.

You can control cookies through your browser settings. Disabling cookies may limit functionality.

Data Retention

We retain your data only for as long as necessary:

  • To fulfill orders and maintain transaction records.
  • To comply with tax, legal, and contractual requirements.
  • For customer service or dispute resolution.

When data is no longer needed, we delete or anonymize it securely.

Your Data Protection Rights

In line with GDPR and other global privacy laws, you have the following rights:

  • Right to Access: Request a copy of the data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your data (with some exceptions).
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, portable format.
  • Right to Object: Object to processing, especially for direct marketing.
  • Automated Decision-Making Protections: Opt out of decisions made solely by automated processing.
  • Right to Withdraw Consent: Unsubscribe from marketing communications anytime via email footer or account preferences.

To exercise any of these rights, please submit a request via our Data Request Form. We may verify your identity before fulfilling the request. Expect a response within 30 days.

Data Security

We implement strict security measures, including:

  • SSL encryption for transactions.
  • Limited access to personal data (authorized personnel only).
  • Secure servers with real-time monitoring.

While no system is perfect, we continuously work to protect your data from unauthorized access, loss, or misuse.

Children’s Privacy

Spraggo does not knowingly collect personal data from individuals under the age of 18. If a child has submitted data to us, parents or guardians can contact us for prompt removal.

Our site may contain links to third-party websites. We are not responsible for their content or privacy policies. Please review their terms before engaging with them.

Policy Updates

We may update this Privacy Policy as needed to reflect changes in our practices or regulations. Updates will be posted on this page with the new Effective Date. We recommend checking this page periodically.

Contact Us

For any privacy-related questions or requests, contact us at: