Effective Date: 13 April 2025
Website: https://spraggo.shop

We ship across South Africa and internationally. Our products are made with love, and our goal is to get them to you in excellent condition and within a reasonable timeframe.

Free Shipping

  • Spraggo offers free worldwide shipping on all orders — no minimum purchase required.
  • Shipping is free whether you’re located in South Africa or internationally.
  • No shipping fees will be added at checkout, and no discount code is required.
  • Important Note: While shipping is free, import duties, customs charges, and local VAT (especially in the EU) may still apply depending on your country’s import laws.

VAT & Customs for EU and International Orders

  • We ship worldwide, including to EU countries and South Africa.
  • We do not collect VAT at checkout, as we are not currently registered in the EU.
  • Customers are responsible for any import VAT, customs duties, or clearance fees charged by their country’s customs authority.
  • These charges are collected by the courier (e.g., DHL, FedEx, local postal services) before or upon delivery.
  • Our products are fulfilled from international warehouses in the United States, United Kingdom, Spain, and China.
  • South African orders may also be subject to customs and import duties, as items are produced and shipped from outside the country.

We recommend checking your local VAT/import thresholds and regulations before placing an order.

Fulfilment Locations

  • Spraggo partners with trusted international fulfilment centers in:
    • United States
    • United Kingdom
    • Spain
    • China
  • Orders are produced and shipped from the location closest to your address, depending on product availability.
  • In some cases, items in the same order may arrive separately if they are fulfilled from different locations.

Estimated Delivery Times

  • All products are made to order, and fulfilment may take 2–5 business days.
  • Shipping begins after fulfilment and may take up to 30 days, depending on your location and the item.
  • Factors like holidays, promotions, or high order volume may slightly extend these times.
  • We will notify you by email if there are any unexpected delays.
  • Items in your order may arrive in multiple packages.

Order Tracking

  • Once your order ships, you’ll receive a shipping confirmation email with a tracking number and link.
  • Tracking may take 1–3 business days to activate after dispatch.
  • We work with reliable couriers, including DHL, USPS, and FedEx, depending on your location and fulfilment center.
  • If you haven’t received tracking information within 7 days of placing your order, please contact us at orders@spraggo.shop.

Delivery Issues

Please double-check your shipping address before placing your order. Spraggo is not responsible for:

  • Lost packages due to incorrect or incomplete addresses
  • Unclaimed packages that are returned to the sender
  • Delays caused by customs clearance or international regulations

If your order is returned to our fulfilment center due to an incorrect address, failed delivery, or unclaimed package:

  • We will contact you to arrange re-shipment
  • Additional shipping fees may apply

For further help, please visit our Contact Page.