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FREQUENTLY ASKED QUESTIONS

What kind of artwork do you feature on your products?

We feature original designs inspired by South African heritage, urban culture, and powerful words from our legends. Each piece is created with pride and meaning, celebrating identity and legacy.

Are the designs printed or hand-drawn?

Our artworks are digitally illustrated and printed using high-quality, eco-friendly processes. Each product is made to order to ensure a clean, vibrant, long-lasting finish.

How do I place an order?

Simply browse our collections, select your preferred product and size, and click “Add to Cart.” Follow the checkout process, and you’re done!

Can I customize a product?

Currently, we do not offer personal customization, but we’d love to hear your ideas. Drop us a message and we’ll let you know if it’s something we can accommodate.

How long does shipping take?

All our products are made to order and sourced from trusted suppliers in the USA, UK, Spain, and China.

  • Production typically takes 2–5 business days.

  • Fulfilment and shipping may take up to 20 business days, depending on your location and the product ordered.

We’ll send you a tracking link as soon as your order ships so you can follow its journey to your doorstep.

Where do you ship from?

We ship from multiple global fulfilment centers in the USA, UK, Spain, and China. This allows us to offer a wide variety of high-quality products, while keeping production efficient and sustainable.

Do you offer international shipping?

Yes, we ship worldwide — and it’s absolutely free!
No matter where you are, we’ve got you covered. Shipping rates are on us.f

How can I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also track your order using the tracking number on our Track Order page.

I haven’t received my order—what should I do?

If your tracking info hasn’t updated in a few days or your package seems delayed, please reach out via our contact form or email us at support@spraggo.com. We’re here to help.

What’s your return policy?

We accept returns within 14 days of delivery if the product is damaged, defective, or you received the wrong item. Visit our Returns & Refund Policy for full details.

Can I exchange an item for a different size or design?

Because our products are made to order, we unfortunately can’t offer size or design exchanges at this time. Please check sizing charts carefully before ordering.

OR YOU CAN

CONTACT US FOR ANY MORE QUESTIONS

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